Read More About Our Accessibility Plan

Accessibility Standard for Customer Service
Mazda of Stoney Creek
'Aims to give people with disabilities great Customer Service'

Mazda of Stoney Creek is committed to excellence in serving all customers including people with disabilities. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario legislature with the goal of creating standards to improve accessibility across the province.

The AODA allows the government to develop specific standards of accessibility that are designed to help Ontario more accessible.One of the specific standards that has been developed, and made law, is the Accessible Customer Service Standard. This is standard details specific requirements for all service providers.

In general, providers must deliver service in a way that preserves the dignity and independence of people with disabilities. Providers must also integrate services and equal opportunity. The accessibility standards for customer service apply on and after January 1, 2010 and to other providers of goods or services on and after January 1, 2012.

Feedback Process:

Customers who wish to provide feedback on the way Mazda of Stoney Creek provides goods and services to people with disabilities can do so via email, in writing, in person or telephone addressed to:

Martina Misic
347 Centennial PKWY N
Hamilton, Ont, L8E 2X6
Phone# 905-560-2450
Fax # 905-679-4041

Email address: reception@Mazdaofstoneycreek.com

Customers can expect to hear back in 14 business days.
Complaints will be addressed according to our organization's regular complaint management procedures.

Modifications to this or other policies:

Any policy of Mazda of Stoney Creek that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.